Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at one@isinotech.com

Returns

As long as your order has not been submitted for fulfillment by us, we can cancel the order as long as the notice was made within 24 hours. A 10% cancellation fee will be applied after 24 hours. There will be no cancellation fee prior to the 24 hours.

If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product! This means, we CANNOT cancel your order it must be refunded.

We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.

We offer a 7-Day return policy. If a product is unsatisfied, you have 7 days to return an item from the date that you received it (confirmed by shipping tracking record). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. If it is plastic sealed when we get it, it should remain plastic sealed. 

PLEASE NOTE ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE

You can choose between a refund in store credit or a refund to your original payment method.

MrHiFi does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days. 

Please contact us using the contact form to the side to initiate a return.

We understand how frustrating this situation can be. Don't worry, we'll issue you a brand new product once we confirm the product was defective. If the item is to be returned, shipping costs are to be covered by us.

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.

We apologize for your less than perfect experience.

Shipping

We ship worldwide. 

We provide various shipping methods to meet different customers' demands, to help you save time, or save money, or keep a good balance. Always feel free to contact us, we will be very happy to work out a tailored solution for you. 

Economy: we organize combined shipping by air, by sea, and by truck, to have the goods delivered to your doorstep. This service is available for heavy goods like the big bookshelf speakers. For certain countries we can prepay the duties. The shipping time is 10~20 days by air, 30~40 days by sea, depends on your location.

Standard: average shipping time is 10~20 days. 

Expedited: shipped by express DHL / FedEx / UPS / TNT, depends on your location. Average shipping time is 5~10 days. Customers may need to pay import duties.

Our handling time usually takes 2~3 business days. Then your orders are handed over to our shipping partners. The shipping time depends on your location and shipping method you choose. Please refer to "What shipping methods do you provide?"

It depends on the product you order, the duty prepaid service is available to the following countries:

Australia

Canada

France

Germany

Italy

Japan

Malaysia

Mexico

New Zealand

South Korea

Thailand

UAE

United States

United Kingdom

Please contact us for more details.